Privacy Policy

    • At Ergon IV  we are committed to protecting and respecting your privacy. This notice sets out key information regarding Ergon IV and how any personal data you provide to us will be processed. 

      About us

      Ergon IV  (referred to here as "we", "our", "us") us and our subsidiaries, our ultimate holding company and its subsidiaries (or any of them). The term "our online services" refers to www.ErgonIV.com, our pages on third party social media platforms such as Instagram, Facebook, Youtube and Pinterest and any other websites or apps we own or run from time to time. The term "our services" refers to our online services and any of our other products and services offered from time to time. If you use any of our services, we will refer to you using the terms "user", "visitor", "you", "your", "yours" in this policy.

      What personal data do we collect and why?

      We collect your personal data when you place an order, sign up for our marketing communications, browse our website or use the other services offered by our website (www.ErgonIV.com). The data we collect includes details you provide to us, such as your given name and surname and your shipping and billing addresses. We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website. We use this data to:

      • Take your orders, process your payments and deliver the items you have purchased;
      • Provide any additional services you have requested, such as our marketing communications;
      • Personalize your visit to the website and ensure that content from our site is presented in the most effective manner for you and for your computer.

      Under the Law, we must have a valid legal basis to process your data. In most instances, we will process your data to provide you with other services you have requested. We will also use your personal data to send you sales and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity, or if you are an existing customer where we have a legitimate interest in communicating with you. You can opt out of sales and marketing communications from us at any time.

      Who will process your data?

      Your personal data will be processed by Ergon IV , as the data controller, and may also be processed by other Group companies acting under our instructions.

      How long do we keep your data?

      We will not retain your personal data for longer than is necessary to fulfil the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer. The retention period varies depending on the purpose of the processing. For example, the data collected during your purchase of goods on www.ergoniv.com are retained until you ask to be unsubscribed.

      What are your rights regarding your personal data?

      Under the Law, you have the right to:

      • Know what personal data of yours we are processing, where that data came from and how we are using that data;
      • Ask us to update, correct or supplement the data we hold about you;
      • Withdraw consent for processing for a specified purpose;
      • Ask us to delete or erase your data from our systems;
      • Limit or oppose our processing of your data;
      • Ask us to supply the personal data we hold about you in an easy readable electronic format, or transfer that data direct to a third party nominated by you.

      This Privacy Policy may undergo changes and additions from time to time. Where possible we will inform you of any changes, but please check the contents periodically. The date of issue and version number are shown at the beginning of the notice.

      At Ergon IV  we are committed to protecting and respecting your privacy. This notice describes what personal data we collect, how we will use that data and how we keep your data safe. 


      What personal data do we collect?

      We collect and process only the data that is required to allow us to provide our services to you. We collect the following data when you browse or shop Ergon IV:

      • We process the personal data required to complete and despatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number and email address. We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the order.
      • We collect your email address when you sign up to receive Ergon IV  News.
      • If you register for an account, we collect your name, email address, password, country and additional data regarding your marketing preferences.
      • When you contact our Customer Care team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments, marketing, the website or any other queries.
      • We collect and process data about your browsing on Ergon IV , including the pages you visit and how you interact with these pages. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.
      • If you are a customer of Ergon IV, or if you have given us your consent, we collect and process your personal data for direct marketing activities.
      • If you provide us with someone else's data - for example, if you purchase a product to be delivered to a friend or as a gift - we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend.

      How do we use the personal data we collect?

      We collect and process your personal data for the following purposes:

      • When you purchase a product from www.ergoniv.com  we ask you for the personal data necessary to allow us to fulfill our contract with you including taking payment, any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping and delivery of the product and possible handling of the return.
      • When you visit www.ergoniv.com, we will collect the minimum personal data necessary to allow us to provide you with the services of the website, such as placing and holding items in your shopping cart
      • When you visit www.ergoniv.com, we will use some data about your use of the website to help us improve the website and our promotion of the website. This will include data about how you came to the website; the date and time of your visit; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
      • We also collect data about your use of www.ergoniv.com by using cookies. 
      • When you register on www.ergoniv.com, we will collect the data necessary to ensure that we can recognize you on return visits and provide you with the services registration offers, such as creating a Wish List or subscribing to emails about new products. If you would prefer not to continue receiving these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team.
      • When you sign up for our marketing communications, we will ask you for your email address. If you would prefer not to receive these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team.
      • If you have purchased from www.ergoniv.com, we will use the personal data we hold about you, including your purchase history, to contact you regarding products and services that may be of interest to you. This contact will normally be via email, but in certain circumstances, we may contact you via other methods e.g. we may call you if an item we know you have been eager to purchase comes back into stock. If you would prefer not to be contacted in this way, you can unsubscribe from emails at any time using the link on the bottom of the email, or update your contact preferences on www.ergoniv.com or by contacting our Customer Care team.
      • We analyze contact data, purchase history, web browsing data and lifestyle data to tailor our marketing communications, web site presentation and internet advertising to meet your preferences.
      • When you contact our Customer Care team, we will use the personal data you provide and that we have collected to respond to your requests for help or information.
      • We will use the contact information that you provide to deliver service messages such as any change to our Terms and Conditions or Privacy Policy, delivery updates or other non-marketing communications.
        What is Cookies and how we use them
      • We and our business partners collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies.
    • What is our legal basis for processing your personal data?

      Under the Law we must have a valid reason for using your personal data and we may not collect, store or use data about you that is not compatible with that reason. There are four valid reasons for our use of your personal data:

      • Most of the data we collect from you is necessary to allow us to fulfill our contract with you or to enter into a contract with you e.g. you provide a billing address and email address when you purchase an item fromwww.ergoniv.com so that we can process your payment and send you your order confirmation.
      • In certain circumstances, we will ask for your permission or consent to use your personal data e.g. if we would like to send you marketing information about items we believe may be of interest to you via email. If you have given your consent to our use of your personal data, you are entitled to withdraw this consent at any time.
      • We may also have a legitimate interest in using your personal data e.g. to ensure that the content of our website is presented to you and your device as effectively as possible or to ensure that our marketing communications are relevant to your interests. If this is our reason for using your data, we must make sure that our interests do not override yours and you are entitled to object to this use of your data.
      • Lastly, we may be required to use your data to meet a legal obligation or to protect your interests e.g. we may exchange data with other specialist organizations for the purposes of fraud detection and credit risk reduction and we will retain financial data long term to meet our statutory obligations. 
  • Who will process your data?

      • Your personal data will be processed by the internal staff who have been specifically trained and authorised for this processing. 

      Your personal data will also be transmitted to third parties that we use to provide our services; these parties have been rigorously assessed and offer a guarantee of compliance with the legislation on the processing of personal data. These parties have been designated as data processors and carry out their activities according to the instructions given. 

      The third parties in question belong to the following categories: banking operators, internet providers, companies specialising in IT and telematics services; couriers; companies that carry out marketing activities, including social media organisations; companies specializing in market research and data processing; companies offering contact centre services; companies providing publishing and distribution services.


      How long do we keep your data?

    We keep your personal data for a limited period of time in line with our data retention policy. The specific retention period will vary according to the reason for processing your personal data. After this period, your data will be permanently erased or otherwise irreversibly rendered anonymous.

    Your personal data are retained in accordance with the following criteria: When you have purchased goods from www.ergoniv.com, we will retain the billing data until the end of the relevant accounting period, normally seven years from the billing date;

    When you make a payment, we will retain your payment details up to the certification of the payment and the completion of the relevant administrative-accounting formalities regarding your right of withdrawal and the terms applied for the disputing of the payment;

    When you provide us with personal data in order to use the services of www.ergoniv.com, such as marketing communications, we will keep your data for this purpose until the termination of the service or until you cancel your subscription to the service;

    When you give us your consent to send you marketing communications, you can withdraw your consent at any time. We will consider your consent to be current for five years from your last interaction with any email that we send you, with our App or with www.ergoniv.com In any case, we will reduce the number of marketing contacts after six months if you don't interact with us;

    When we use your personal data and browsing history to analyse your behaviour in order to customise the website and to show you personalized sales offers, we will keep the data for analytical purposes until you ask us to delete it;

    When we use personal data for market research and satisfaction surveys, we will keep the data until you ask us to stop.

    Your rights

    You have the right to request a copy of the data that we hold about you (and we will provide this to you free of charge once we have confirmed your identity).

    If you would like a copy of some or all of your personal data, please email or write to us using the contact details in this policy.

    If we do hold data about you we will:

    • -give you a description of it
    • -tell you why we are holding it
    • -tell you who it could be shared with
    • -tell you how long we will keep the data
    • -if the data was not provided by you, we will give you any available information such as the source of the data
    • -tell you if the data has been used for automated decision making
    • -let you have a concise and clear copy of the data

    You have the right to ask us to correct any inaccuracies in the personal data we hold about you and to stop us using your data until it has been corrected. We want to make sure that your personal data is accurate and up to date and we will be happy to correct or remove data you think is inaccurate.

    If you have given us your consent to use your personal data for marketing, you have the right to withdraw your consent at any time by contacting us, clicking "unsubscribe" on a marketing email or replying STOP to a text message. Alternatively, you can sign into your account onwww.ergoniv.com and update your requirements in our Email Preference Centre. You may receive a small number of further communications immediately after unsubscribing but we will implement your request as quickly as possible.

    You have the right at any time to oppose our processing of your personal data on the basis of our legitimate interest. You will need to explain the reasons behind your request and allow us to consider your request and respond.

    You have the right to request the deletion of your personal data. After receiving and reviewing your request, if legitimate it will be our responsibility to promptly cease processing and to delete your personal data.

    You have the right to receive a copy of your data that we process based on your consent or on the basis of a contract with you in a standard format. If you wish, where technically possible, we can transfer your data directly to a third party indicated by you.

    To ensure that the data of our users are not subject to breaches or illegitimate use by third parties, we will ask you to confirm your identity before carrying out your request.

    Security

    We protect your personal data with specific technical and organizational security measures aimed at preventing your personal data from being used illegitimately or fraudulently.

    In particular, we use security measures that guarantee: pseudonymization or encryption of your data; the confidentiality, integrity, and availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore, www.ergoniv.com undertakes to test, verify and regularly evaluate the effectiveness of technical and organizational measures in order to guarantee continuous improvement in the safety of processing.

    Complaints

    If you believe that www.ergoniv.com is processing your personal data in contravention of the Law, you can file a complaint with the supervisory authority responsible for compliance with the rules on personal data protection.

    Changes to this notice

      We keep our Privacy Policy under regular review in order to reflect changes in our services and in privacy regulation. This Privacy Policy was last updated on March 21, 2019